Terms & Conditions

General Terms and Conditions




"PalmsBet Bookmaker" (here and after Bookmaker Company) accepts bets according to these terms and conditions of accepting bets and payments (here and after Terms and Conditions) from an individual (here and after - Customer) over 18 years old.
Terms and Conditions of Bookmaker Company determine an order of betting in terms of bets accepting, winning payout, adjustment of disputes, details of betting on a variety sports and events.
Terms and Conditions regulate any other relations between the parties: Bookmaker Company and Customer according to legislation of jurisdiction where Bookmaker Company operates.



1.1 Palmsbet - Bookmaker Company.
1.2 Customer is an individual who places bets in the Bookmaker Company.
1.3 Wager is an agreement between the Bookmaker Company and the Customer based on risk according to Terms and Conditions. The outcome of the agreement depends on the event. To wager Customer should place a bet according to the Terms and Conditions.
1.4 Line is a list of events and their outcomes with betting odds offered by Bookmaker Company.
1.5 Outcome is the result of the event on which Bookmaker Company offers to place a bet.
1.6 Stake is an amount that Customer passes to Bookmaker Company to place a bet.
1.7 Betting Shop is a location where Customer can place a bet offline
1.8 Ticket is a paper, received in a Betting Shop, that confirms placed bet(-s). A Ticket can be made using a self- service kiosk or at a cashier.
1.9 Event is a sports or other kind of event (match, league, race, competition etc.) with unknown beforehand result, offered for betting.
1.10 Electronic System - a complex of Internet-resources and the software, allowing Customers to place, and Bookmaker Company to accept bets.
1.11 Betting odd is a number in the line. Winning amount is calculated based on the number.
1.12 Bet result (win, loss, void) is determined by the outcome of an event according to the Terms and Conditions.
1.13 Winning odd is a number that equals: to the betting odd if the bet is won, to 1 if the bet is void, to 0 if the bet is lost.

2.1 The Terms and Conditions come in force on 23/06/2017.
2.2 The Bookmaker Company accepts bets on sports and other events that take place all over the world.
2.3 Bets placing, registering of an account and access to Electronic System are allowed only for the individuals accepted Terms and Conditions.
2.4 The Customer is responsible for violation of age limit.
2.5 The Customer is allowed to "cash out" a bet. "Cash out" allows to settle the bet immediately when its result is unknown. If the Customer accepts terms of "cash out" and confirms it, he receives offered amount of money to his account. "Cash out" unavailable for some bets.
2.6 The Bookmaker Company reserves the right to itself to refuse the bet acceptance from any individual without an explanation.
2.7 If there are any evidences of unfair play the Bookmaker Company reserves right to block payouts for the bets on the event until the investigation finishes.
2.8 Information about changing in the Terms and Conditions is available using one of the following methods: with notification via e-mail (specified at registration), in the Terms and Conditions section on the Bookmaker Company web-site, in the notes on the information stand in betting shops. After the declaration of entry into force date of the reconsidered points of the Terms And Conditions - further use of the Bookmaker Company services by the Customer will be considered as the default acceptance of the reconsidered points by the Customer; irrespectively if the Customer is familiarized with the corresponding notice of the Terms and Conditions' modification or not. The bets accepted since specified dates correspond to the changed the Terms and Conditions. Conditions of earlier placed bets remain invariable.
2.9 The Customer is responsible for the keeping privacy of his login and password. In case of Customer's login or password becomes known to the third parties, it is necessary to inform the Bookmaker Company administration.
2.10 The Bookmaker Company does not bear responsibility for technical malfunctions of the equipment that is not direct Bookmaker Company's property.
2.11 The bet settlement base and winnings appraisal are only results of events declared by the Bookmaker Company only. Sources for getting such results are official sites of organizations, carrying out sport competitions, and official data, receiving directly from the sport federation representatives. Bookmaker's office has the right to use alternative sources of information (for example, sites of clubs, leagues and tournaments, independent sites of results and sport statistics, video broadcast), also information from personal representative on the match. Results, announced by other Bookmaker's offices, are not the basis for the bets calculation. All claims regarding the results of the events, start date and time are considered with official documents of corresponding sports federations only.
2.12 All controversial questions are accepted within 15 calendar days from the time of bet settled.
2.13 Every registered Customer allowed caring out one account only. Each registered Customer is prohibited to repeat the registration as a new person (using a new name, the new e-mail box address etc.). In the case of violation of this point Bookmaker Company administration reserves the right to block such (repeatedly registered) account for the investigation and cancel all the placed bets (winnings) in a confirmed case of the fact's registration repetition.
2.14 Placed bets are not subjects to change or void, except the cases described in present Terms and Conditions.
2.15 The Bookmaker Company has the right to limit specific Customer's maximum stake on separate events, and also to limit or raise the maximum stake, without notice and explanations of the reasons. Acceptance of repeated bets on same outcome or a combination of outcomes from the same Customers can be also limited due to the Bookmaker Company's decision.
2.16 The minimum stake on website is KES 50 (or equivalent in the other currency) in betting shop it is determined individually.
2.17 The maximum payout shall be KES 5,000,000 on any given ticket..
2.18 The Bookmaker Company reserves the right to close any account immediately and void any bets placed from such an account if it is established that: at the moment of making a bet, the Customer had information about the result of the event, the Customer had an opportunity to influence the result of the event by being a direct participant of the match (sportsmen, referees, coaches, etc.) or a person acting on behalf of a direct participant of the match, the Customer is suspected of using specialized software or technical means allowing automation of the betting process.
2.19 The Customer has no rights to allow betting account usage by the third parties.
2.20 The Bookmaker Company does not recommend two or several customers to register or place a bet from the same IP address (from one computer or from one local network) as these operations may be considered as an arranged game and as a transfer of the account's control to third party. It is necessary to agree the game with Bookmaker Company in such cases. Verification process is a personal meeting with Bookmaker Company representative or a connection with the Customer by other means (online connection, phone call etc.). For verification the Customer should demonstrate original identification paper (ID, passport), payment card (if it was used for deposit), may be another documents by Bookmaker Company's demand. The account can be blocked until the verification process is finished. If the Customer resigns verification, Bookmaker Company reserves the right to void all bets at the account return money from the account to the Customer.
2.21 In case of fraud related to the financial operations and bet acceptance concerning Bookmaker Company, the Bookmaker Company reserves the right to itself to break such roguish actions by undertaking the following actions: void all bets, applicant refusal during the registration and cancelation of any existing customer's betting accounts at any time, carrying out verification process of the account's owner, in case of repeated registration fact's confirmation (including using new login), BC administration reserves the right to itself to invalidate the bets placed from this account, irrespective to the bet's time, appeal to the law enforcement agencies upon commission of roguish actions by certain Customer.
2.22 The Bookmaker Company is not responsible for preservation of tickets and tickets PIN numbers in the cases of lose or theft.
2.23 The disputable cases which have not been described in the Terms and Conditions are considered by the Bookmaker Company individually.

2.24. Although every effort is made to ensure that information displayed on site to regards to an event is correct, it is to be used as a guide only. In the event any particular information (text error, time of game etc) being incorrect we assume no liability for this.

3.1 Single Bet (Single) is a bet on separate event's outcome. Single Bet payout equals to the product of the stake and the winning odd.
3.2 Accumulator (Combo) is a bet on few independent event outcomes. The Accumulator payout equals to the product of the stake and all the winning odds in the Accumulator. If one of the outcomes loses, the Accumulator also loses. Void outcomes in the Accumulator considered with winning odd 1.
3.3 System is a bet on full combination of certain size Accumulators from selected number of events. Maximum number of events in the System is 10. System payout equals to the sum the Accumulators payouts of the System.
Example:
We place a system bet on the following outcomes:
# Event Outcome Odd Result
1 Arsenal - Chelsea W1 3,60 3 - 1
2 Real Madrid - Barcelona Han1(-0.5) 1,90 2 - 0
3 Man Utd – Hull City Han2(0) 1,90 5 - 0
4 Williams W. - Sharapova M. W2 1,85 2 - 0
Stake: KES 6000
To calculate the payout we have to execute the following calculations:
1) For the system 2 of 4 consistion of outcomes 1-4 we will get the following combinations: outcome 1 + outcome 2, outcome 1 + outcome 3, outcome 1 + outcome 4, outcome 2 + outcome 3, outcome 2 + outcome 4, outcome 3 + outcome 4. So, the system 2 of 4 equals to six accumulators by two outcomes each:
# Accumulator Outcome Odd
A Arsenal - Chelsea W1 3,60
Real Madrid - Barcelona Han1(-0.5) 1,90
B Arsenal - Chelsea W1 3,60
Man Utd – Hull City Han2(0) 1,90
C Arsenal - Chelsea W1 3,60
Williams W. - Sharapova M. W2 1,85
D Real Madrid - Barcelona Han1(-0.5) 1,90
Man Utd – Hull City Han2(0) 1,90
E Real Madrid - Barcelona Han1(-0.5) 1,90
Williams W. - Sharapova M. W2 1,85
F Man Utd – Hull City W2(0) 1,90
Williams W. - Sharapova M. W2 1,85
Consider outcome 1 (Arsenal - Chelsea) and outcome 2 (Real Madrid - Barcelona) won and outcome 3 (Man Utd – Hull City) and outcome 4 (Williams W. - Sharapova М.) lost. So, in the system accumulator A won, containing of outcomes 1 and 2.
Calculation of the stake sum for one option: devide stake (6000 у.е.) into the number of system accumulators (6).
Get KES 1000. So, stake for one accumulator is KES 1000.
Payout calculation for accumulator A. It is necessary to multiply betting odds: 3.6 и 1.9. 3.6 x 1.9 = 6.84. Then multiply in on the stake KES 1000 : 6.84 x 1000 = KES 6840.
5) Total payout for the system: we have to summarize payouts of each accumulator A + B + C + D + E+ F.
In this case accumulator A payout is KES 6840 and for the others is KES 0.
Total payout is: 6840 + 0 + 0 + 0 + 0 + 0 = KES 6840.
3.4 Conditional bet is a chain of simple bets (single, express or system). Peculiarity of such bet is in that, only the first part of the bet (main) is payable, and money on other (conditional) bets, are taken from the price of the first part bet in percentage ratio. Percent of the conditional bet is set by the participant of the wager (player, client). If all main part losses, all conditionals also lose. If for any reasons the price of the main part is not big enough to pay at least one conditional bet, all conditional bets, are excluded from the card (i.e. price on the main bet is paid).
3.5. Antiaccumulator Bet (Lose-to-Win accumulator)is a bet on a set of independent outcomes. The bet wins if one of selected outcomes loses. Return of Antiaccumulator is equal to the product of winning odd and the stake. The odd of the
Antiaccumulator is calculated automatically proportional to the actual accumulator's winning odd.
Example: KES 10.000 is bet on the Antiaccumulator consisting of 3 events with the following odds: 1.35, 1.20, 1.07. The system-calculated winning odds on the Antiaccumulator is 1.90. If at least one of the selected outcomes lose, the payout will be KES 19,000.

4.1 3-way result (FULLTIME RESULT) means that bets are accepted on the first team to win (denote "W1"); draw (denote "X") or the second team to win (denote "W1"). The bet is considered as “win” if the match outcome is correctly predicted.
4.2 Double chance. The following options are available: "1X" - if the result is either a home or draw then bets on this option are winners. "X2" if the result is either a draw or away then bets on this option are winners. "12" - if the result is either a home or away then bets on this option are winners. If a match is played at a neutral venue the team listed first is deemed the home team for betting purposes.
4.3 2-way result (To WIN MATCH). Bet on the first team to win (denote "W1") or the second team to win (denote "W2") in the event, where draw is not impossible.
4.4 Handicap is an advantage or a lag of a team (player, racer etc.) in terms of goals (pucks, points, seconds etc.) which is determined by Bookmaker Company for the bet. There are 2 types of handicaps:
4.4.1 Handicap (2-way with two values). It contains two possible outcomes that are denoted "Han1", "Han2" - value of handicap of the first and the second teams correspondently; "Odd1", "Odd2" - odds for the first and the second teams correspondently. To determine the winner for this handicap it is necessary to add the chosen handicap value to the chosen team goals. If after addition the result is in chosen team favor, the bet considered as won. If the result is draw the bet is void. Otherwise, the bet is lost.
4.4.2 European handicap (3-way). This market contains 3 outcomes. The outcomes denoted like "W1", "Х", "W2". European handicap value denote like "Han-0" or "0-Han". To determine the result of the handicap it is necessary to add its value to the game result. If after addition the first teams has more points wins then outcome "W1" wins, if number of goals is equal, then "Х" outcome wins, if the second team has more point "W2" outcome wins.
4.5 Total denotes a bet on quantity of the scored goals (the thrown pucks, etc.) during a match. The correct forecast is required to get the winnings: is there over ">" or under "<" goals scored in a match. Individual teams (players) total is a bet on quantity of the scored goals (the thrown pucks, etc.) in a match by one of teams (or by a competition's player). To get a winnings it is necessary to specify correctly if there is over ">" or under "<" scored goals in a match by the specified team (or the player).
4.6 Total even/odd. Denotes "even/odd". It is necessary to predict if the number of goals (pucks etc.) scored in the match is even or odd. Result with total goals equal to 0 is even.
4.7 Asian handicap and total.
4.7.1 These types of bets represent bets on a team victory including handicaps or a match total including the handicaps (total) value, divisible by 0.25 (but not divisible by 0.5). This bet is being settled as two stakes of a half sum each, with identical Odds, and with the closest values “regular handicaps" and "regular totals" (divisible by 0.5).
4.7.2 During market's settlement - both stake halves are considering independently. The following options of stake settlements are possible: The bet has completely won. Both bet "halves" satisfy the winnings conditions; The bet has completely lost. Both bet "halves" do not satisfy the winnings conditions; "Half" of a bet has lost, half voids; "Half" of a bet has won half voids.
4.7.3 Examples of bets on Asian handicap and total.
Example 1:
Let's bet KES 100,000 on Man Utd to win with Asian handicap +0.75 for 2.00. The bet consists of 2 bets: Man Utd to win with handicap +0.5 for 2.00 with stake KES 50,000 and +1 for 2.00 with stake KES 50000.
Available options:
Man Utd to win - payout KES 200,000,
Draw - payout KES 200,000,
Loss with 1 goal difference - payout KES 50,000 ("second half" of the bet returns),
Loss with 2 and more goals - loss.
Example 2:
Let's bet KES 100,000 on Hull City to win with Asian handicap -0.25 for 2.00. The bet consists of 2 bets: Hull City to win with handicap -0.5 for 2.00 with stake KES 50,000 and 0 for 2.00 with stake KES 50,000.
Available options:
Hull City to win - payout KES 200,000,
Draw - payout KES 50,000 ("second half" of the bet returns),
Hull City to lose - loss.
Example 3:
Let's bet KES 100,000 on Arsenal to win with Asian handicap -0.75 for 2.00. The bet consists of 2 bets: Arsenal to win with handicap -1 for 2.00 with stake KES 50,000 and -0.5 for 2.00 with stake KES 50,000.
Available options:
Arsenal to win with 2 or more goals difference - payout KES 200,000,
Arsenal to win with 1 goal difference - payout KES 150,000 (one “half” wins, one returns),
Draw - loss,
Arsenal to lose - lose.
Example 4:
Let's bet KES 100,000 in event Arsenal - Chelsea total over 2.25 for 2.00. The bet consists of 2 bets: Total over 2 for 2.00 with stake KES 50,000 and over 2.5 for 2.00 with stake KES 50,000.
Available options:
Total 3+ goals - payout KES 200,000,
Total exactly 2 goals - payout KES 50,000 ("first half" of the bet returns),
Total 1 and 0 goals - loss.
4.8 Result/total. To win the bet both conditions pointed in the outcome should be satisfied. "W1" - the first team to win, "W2" - the second team to win, "Х" - Draw, "Тo" - total over, "Тu" - total under. For example, if the bet placed on W1Tu2.5, it wins if the event finishes with the first team won and total under 2.5.
4.9 Race to X points in the event. Either team must win X ponts for bets to stand.
4.10 "To qualify" bets means to predict the team qualifying to the next stage of a league (tournament etc.). The bets based on the results of all events played.
4.11 Ante-Post Sports bets. Bookmaker Company offer to bet on the events that will be settled in a long time. For example, outrights for leagues, competitions, shows etc. The finishing position of competitors or teams at the end of a scheduled programme of matches will determine placings with no allowances for play-offs, subsequent enquiries or point deductions by the respective leagues. Time displayed for these events is only for information (usually it shows time of beginning of the upcoming round, stage etc.) and can be changed. Bookmaker Company does not accept requests to void the bets based on incorrect displayed time.
4.12 The Bookmaker Company can also offer another type bets.

5.1 It is allowed to place single, accumulator, antiexpress and system bets in-play.
5.2 In-play bets are not subject to void, excluding cases described in Terms and Conditions.
5.3 The time display shown as an indicator during in-play betting serves. The bookmaker company takes no responsibility for the correctness of the displayed information like score or time.
5.4 If there are some reasons (such as there is no translation, there are no exact results, absence of exact data on a course match, there is no official protocol on match's result, results of events cannot be established, etc.) lead to unequivocally to establish results of an event during 48 hours, the accepted bets on this event are subject to void.
5.5 The complaints against the in-play bets would be accepted no later than 24 hours after event's actual occurring time.

6.1 To void a bet means to settle it based on winning odd 1 (one).
6.2 The bets are subject to void in following cases:
6.2.1 The bet placed after the actual event had started. Except in-play events.
6.2.2 Betting odds contain obvious misprints, appreciably differ from the odds at world market or the betting odds are wrong considering their probabilities.
6.2.3 In-play bet was placed on predetermined outcome. For example, the bets accepted on total under/over 1.5 when match score is 2-0.
6.2.4 The event was postponed, abandoned or not happened at the specified time and was brought forward for more than 48 hours (bets on completed parts of the game will be settled), excluding the bets pointed in 6.6 and 6.7.
6.2.5 The participant refused to participate prior to the beginning of the match.
6.2.6 The final decision about bets to void in other cases due to not begun / not ended event is up to Bookmaker Company.
6.3 When settle the bets real start date and time taken into account only. The events' start date and time specified in the line are for information only. Incorrectly specified date is not the cause for the bets to void.
6.4 If "cash out" (determined in 2.5) was conducted after the result of the bet had been known, this "cash out" operation will be cancelled. The bet will be settled according to the event result.
6.5 If the result of finished event was changed or cancelled because of any reason (team disqualification, refereeing, match conditions disturbances etc.) unsettled bets will not be void. The bets will be settled on the result that was published after the event.
6.6 If a tennis, badminton, table tennis, beach volleyball, beach handball or squash match is interrupted, incomplete that day and suspended, the bets on it will stand till the end of the tournament within the bounds of which this match runs, until the match is played to its end or one of the players refuses to play.
6.7 If the event was not finished according to the sports rules (a team was forfeited, disorders on venue etc.) the bets with unambiguously determined results will be settled only. This point applicable for the following sports only: soccer, basketball, handball, bandy, field hockey, ice hockey, beach soccer, tennis, volleyball, table tennis, badminton, beach volleyball, snooker, rugby.
Example 1: if football match home team was forfeited on 60th minute and the match score was 1-0, 0.5 match total and 0.5 home team total will be settled according to 1-0 score, the other total bets on the match will void.
Example 2: in the event of retirement in single tennis event, played according to best of 3 rule with tiebreaker sets, with score 6-3 in the first set and 3-2 in the second set the following rules will be applied for bets settlement: all first set bets will be settled according to 6-3 first set score; Bets on the second set total Under/Over 6.5 and 7.5 are settled as losers/winners respectively, since any natural conclusion to the set would have at least 8 games. Bets on the other second set totals are void; Handicap/Second Player Handicap -5.5/+5.5 and -4.5/+4.5 are settled as losers/winners respectively, since any natural conclusion to the set would have at least 4 games advantage for the first player or 3 games advantage for the second player . Bets on the other second set handicaps are void; Similarly the other bets on the event are settled.
6.8 There are cases (not described before) when Bookmaker Company allows to place a bet on mistaken betting odds, which were not changed on time due to technical reasons (when a goal was scored, a point was scored etc.). In these cases the final decision on voiding the bets Bookmaker Company makes, but It oblige to apply principles of fairness and justice.

7.2 Bookmaker Company reserves the right to demand the Customer to place bets on the amount of withdrawal when the Customer withdraws via the payment method different from deposit method.
7.3 Bookmaker Company reserves the right to limit withdraw via some payment methods.
7.4 Bookmaker Company is provide its customers with the fastest withdraw. Nevertheless, withdraw claim could be processed within 24 hours because of safety reasons.
7.5 All transition and conversion of cash means costs is the responsibility of the Customer and are withheld from the transition sum.

7.6 In order to limit the possibility of money laundering, the payment of funds that are deposited in the gaming account and requested for withdrawal without betting in the games with deposit amount specified by Bookmaker, shall not be permitted.
7.7 Whitdraw with M-Pesa
7.7.1 Maximum per transaction is KES 70,000.00.
7.7.2 Maximum Daily Transaction Value is KES 140,000.00.
7.7.3 Maximum approval time is 30 minutes.
7.7.4 Minimum per transaction is KES 2,900.
7.7.5 The withdrawal amount must not be less than three times of the latest deposit for example:
Example 1: Deposit 500KE$ minimum withdrawal KES 2900
Example 2: Deposit 800KE$ minimum withdrawal KES 2900
Example 3: Deposit 1500KE$ minimum withdrawal KES 4500
7.7.6 Additional carrier fees of KES 33.00 apply when processing withdrawal requests.

8.1 Bets on American football.
8.1.1 All bets on American football include all overtimes unless otherwise stated.
8.2 Bets on basketball.
8.2.1 All bets on basketball include all overtimes unless otherwise stated.
8.2.2 Bets on scored by players' points are accepted. A bet voids in case if player spent less than 60 seconds on the venue.
8.2.3 Bets on total of the highest/lowest scoring quarters are accepted. The overtime is not included in the fourth quarter. Two quarters and more with identical highest/lowest scoring total are not the reasons to void the bets. In this case, bets will be settled based on the highest/lowest scoring quarter total.
8.2.4 Bets on the highest/lowest scoring quarter number. In a case if it is impossible to determine the number (there are two and more quarters with equal total) bets will be void.
8.2.5 Bets on the highest/lowest scoring half number. In a case if it is impossible to determine the number (there two halves with equal total) bets will be void.
8.2.6 When a basketball match settled bets on the players' indicators (Rebounds, Turnovers etc.) are taken into account not including teams' indicators.
8.2.7 The markets "% 2-pointers made", "% 3-pointers made", "% free throws made" are settled based on the official website with the mathematical approximation rounding to the closest integer.
8.2.8 Bets on number of 2-points made, 3-points made. The bets based on the number of the throws made, not the points scored.
8.3 Bets on baseball.
8.3.1 All bets on basketball include all additional innings.
8.3.2 If match was abandoned during the game day, but the official result remains fixed, the markets would be settled accordingly to the fixed results.
8.3.3 Bets on MLB baseball matches are valid if the starting pitchers for both teams were specified starting nine. If the starting pitcher at least in one of the teams differs from the specified in the event, all bets will be void. If the pitchers are not specified the bets remain valid.
8.3.4 Bets on the Japanese baseball League (the Nippon Professional Baseball):
8.3.4.1 Bets on NPB matches would be accepted for the match's regular time.
8.3.4.2 If the regular time results by a draw, draw no bet markets will be voided.
8.4 Bets on biathlon.
8.4.1 "Head-To-Head". It is necessary to predict the participant in offered pairs (or teams if it is relay race) which will take the higher position in the total protocol. If the participant did not finish, the bets on the participants will be void.
8.4.2 Bets on number of misses are accepted. The bets are valid if all firing lines are counted in the official protocol. If one of the firing line was not counted for an athlete, the only unconditionally determined individual total bets will be settled. The other bets will be settled according to 7.2.4.
8.4.3 Time Handicap”. This is the comparison of two participants' results on the finish time including handicaps. The handicaps are given in seconds. A rounding of time carries out accordingly to the protocol (by default, until tenth fractions of a second).
8.4.4. If the athlete (team) did not take part in any competition stage, the bets will be void.
8.4.5. Current information source is www.biathlonworld.com.
8.5 Bets on boxing.
8.5.1. The bets on total are offered. The total is based on the number of rounds of the fight.
8.5.1.1. The round when the fight finished is taken into account.
8.5.1.2. If either fighter fails to answer the bell for the next round then his opponent will be deemed to have won in the previous round.
8.5.2. In case when the quantity of rounds changes, the bets for the fight remain valid, and bets on the quantity of rounds are subject to void.
8.6 Bets on volleyball.
8.6.1. Match result based on number of sets won by the teams.
8.6.2. Match handicaps and total markets settled by point unless otherwise stated.
8.6.3. The highest/lowest scoring set market settled including fifth set.
8.6.4. Match total even/odd market settled by point unless otherwise stated.
8.7 Bets on KVN games.
8.7.1. Bets are settled based on the result at kvn.ru
8.7.2. If both teams to get equal quantity of points in "Head-To-Head" events, the bets on the teams will be void.
8.8 Bets on E-Sports.
8.8.1. Unless otherwise stated all bets will be settled based on the score including additional rounds. In case of a draw, the bets will be void.
8.8.2. If one of the participants refuses to continue for any reason (or is disqualified), all bets will be lost. If refusal (disqualification) has occurred prior to the beginning of the game, the bets will be void.
8.8.3. "To Qualify". It is necessary to name a player (team) in the specified pairs, who will pass further in a tournament draw. If both players (teams) are disqualified from a tournament, the best player (team) shall be considered the one, who has passed further in a tournament draw; if both players (teams) are disqualified in one round, the bets will be void. In case a player (team) refuses to play in a tournament before its beginning, the bets will be void.
8.8.4. "Winner". A winner is a player (team) that takes the first place in a tournament. In case a player (team) refuses to take part in a tournament before its beginning, the bets will be void.
8.9 Bets on Culture.
8.9.1. The bet "Head-To-Head". It is necessary to name the participant from offered pairs who will take higher place in the final ranking.
8.10 Bets on poker.
8.10.1. "Tournament Winner". The winner of a tournament is considered to be a participant who takes the highest position in a final ranking.
8.10.2. In case when participant refuses before the start of the tournament, bets will be void.
8.11 Bets on politics.
8.11.1. "Head-To-Head" settled on aggregated quantity of votes
8.11.2 In the case of exclusion of the candidate from the list of candidates (willingly or otherwise) and the lack of opportunity to vote for a candidate before the election, all bets involving this candidate will be void.
8.12 Bets on snooker.
8.12.1. "Who higher" bets take into account tournament's final ratings then bets take into account the stage, where the player (team) left the tournament. If the player leaves the tournament in the same stage, the bets will be made void.
8.12.2. Match handicap and total based on number of frames.
8.12.3. Frame total and handicap based on number of points in the frame.
8.12.4. "First color ball". Which colored ball to be potted first after the red one.
8.12.5. "First to score a ball". Which participant first to score a ball, the penalty balls are not considered.
8.12.6. Century-breaks total based on number of century breaks in the match.
8.13 Bets on tennis.
8.13.1. In the event of retirement or disqualification all bets on statistics of not finished sets (aces, breaks, serve % etc.) are void and all bets on games with undetermined results are void.
8.13.2. Match handicaps and total markets settled by point unless otherwise stated.
8.13.3. In double matches champions tie-break is counted as a set consisting of one game.
8.13.4. Tie-break is counted as one game.
8.13.5. Game correct score Bet on the game correct score. Indicators: W1 - the first player to win the game, W2 - the second player to win the game, Love - a player to score 0 points in the game, 15 - a player to score 15 in the game, 30 - a player to score 30 in the game, 40 - a player to score 40 in the game. For example, the bet on W1-30 means the first player to win the specified game, and the second one to score 30.
8.13.6. To Win X Point In the Specified Game Bet on the player to win the X-th point in the specified game.
8.13.7. If there is 15-15, 30-30 score or To Deuce in the specified game. Bet on 15-15, 30-30, Deuce score to appear in the specified game.
8.13.8. "Tie-break In Match" market. In the event of the match starting but not being completed all bets are void unless a tie-break has already occurred, or it is impossible for a tie-break to occur e.g. during the final set of a Wimbledon Match. Champions tie-break is not considered.
8.13.9. In the event of the next scheduled game being a tie-break or Match tie-break all bets on that game will be void
including: point betting,
to win the game,
to be 15-15,
to be 30-30,
to be 40-40,
game correct score, to be break point in the game.
8.13.10. In the event of the change of the surface (either before or during a match) all bets will stand.
8.13.11. Tie-break total and tie-break exact total markets based on number of points taken in the tie-break.
8.13.12. Tie-break correct score. Bets on the score of a specified set's tie-break. The “W1 with any other” outcome means that first player to win the tie-break with any score, except 7-0, 7-1, 7-2, 7-3, 7-4, 7-5. The "W2 with any other" outcome means that the second player to win a tie-break with any score, except 0-7, 1-7, 2-7, 3-7, 4-7, 5-7.
8.13.13. To Be Break Point In The Game (denote "BP"). The bet wins if the receiving competitor is ahead by one to three points and only needs one point to win the game and "break" the server's serve. For example, the receiver has a break point when game score is 0-40 or 15-40 or 30-40 (server is the first player) or when the receiver has "Advantage" score in the game. Outcome of the bet does not depend on the player who wins the game.
8.13.14. If the tie-break did not take a place, all the bets placed on its markets, are subject to void.
8.13.15. When one or several players of any of the teams for any reason are replaced in team competitions (Davis Cup, Fed Cup, etc.), bets on the outcome of the entire match will stand; at a replacement even of one of the players in doubles matches. If a doubles lineup is indicated the bets will be void; if a lineup is not indicated, the bet will stand.
8.13.16. If the wrong player is indicated as "Svr" (or "Server"), then any bets taken on Current or Next Game, Current or Next Game Score, Current or Next Game to Deuce, To Be 15-15, To Be 30-30, Point Betting or Next Game First Point will be void, regardless of the result.
8.14 Bets on Formula-1.
8.14.1. "The race winner" (official classification) - the considered winner is a driver (racer) who takes the first place in the total race protocol (official classification).
8.14.2. "Higher in a race". It is offered to indicate a pilot from suggested pairs who performs better. The driver obtained higher place during the race (official classification) will be better. If the driver started, but not finished the race, related bets are settled as lost. If both drivers retire, the driver who completed more laps will be considered as the best. If both drivers retire on the same lap, the bets will be made void. If the driver has not completed his fastest lap during the official classification (i.e. has not shown test time), his place is defined by the official classification protocol.
8.14.3. "To finish / not to finish the race". It is necessary to predict, if a certain driver reaches finish or not.
8.14.4. "Fastest Lap". It is necessary to define, what driver is the fastest while completing a lap.
8.14.5. All pilots' results are defined according to the official protocol (http://www.f1.com). The Warm-Up lap counts.
8.15 Bets on soccer.
8.15.1. All match markets are based on the result at the end of a scheduled 90 minutes play unless otherwise stated. This includes any added injury or stoppage time (until referee's final whistle) but does not include extra-time, time allocated for a penalty shootout or golden goal.
8.15.2. For all soccer markets where minute of goal is significant, goals scored in injury time of the first half considered as scored on 45th minute for 90 minutes matches (and on 40th minute for 80 minutes matches). Goals scored in injury time of the second half considered as scored on 90th minute for 90 minutes matches (and on 80th minute for 80 minutes matches).
8.15.3. When a player is sent off for the second yellow card in the match, it counts one yellow and one red card.
8.15.4. Mythical (Synthetic) Matches. These are imaginary games pairing two teams in a round of fixtures, for betting purposes only. The team which scores the most goals in their actual match is deemed the winner. Bets will be settled as a draw if both teams score the same number of goals. If either team's match is postponed or abandoned bets will be void.
8.15.5. Goalscorer Betting. The players must start the match for bets to stand. Own goals are not taken into consideration.
8.15.6. Correct Score bets are the bets on the determination of the correct match score when the full time ends. Any other outcome means any score excepting: 0-0, 0-1, 0-2, 0-3, 0-4, 0-5, 0-6, 1-0, 1-1, 1-2, 1-3, 1-4, 1-5, 1-6, 2-0, 2-1, 2-2, 2-3, 2-4, 3-0, 3-1, 3-2, 3-3, 4-0, 4-1, 4-2, 5-0, 5-1, 6-0, 6-1.
8.15.7. First half correct score bets are the bets on the determination of the correct score in half time. Any other outcome means any score excepting: 0-0, 0-1, 0-2, 0-3, 1-0, 1-1, 1-2, 1-3, 2-0, 2-1, 2-2, 2-3, 3-0, 3-1, 3-2, 3-3.
8.15.8. Soccer matches statistics bets.
8.15.8.1. For the purposes of settlement an event is considered to have taken place, if:
8.15.8.1.1. Corner - if in fact the kick originated from the corner mark.
8.15.8.1.2. Yellow/red card - if a referee in fact demonstrated yellow/red card to a player. The cards shown to non-players (reserve or substitute players and coaches etc.) are not considered.
8.15.8.1.3. Out - if a throw-in is actually executed.
8.15.8.1.4. Goal kick - if in fact the kick originated from the goal.
8.15.8.1.5. Offside - if a free kick is actually executed after the referee marks an offside situation.
8.15.8.1.6. Foul - when a free kick is actually executed after a foul has taken place; or in case of a free kick being executed after the foul has been fixed.
8.15.8.1.7. Goalpost or crossbar - when the ball stayed in the game after hitting the post or crossbar (has touched a player, referee, another goalpost or crossbar).
8.15.8.2. In cases of dispute allowing a dual interpretation, the final decision is taken by the Company according to the common sport betting practice.
8.15.9. If the bets on the first substitution, the first red and a yellow card happen on the same minute (according to the using source of information) they will be void.
8.15.10. Substitutions total. Bet on the substitutions number in the full time.
8.15.11. Match (Full time) result. Bet on the result of a match. The match ends by a scoring draw (1-1, 2-2, 3-3, etc.), a scoreless draw (0-0) and not by a draw.
8.15.12. To Win to Nil. Bet on the team to win and to keep a clean sheet.
8.15.13. Team to Win From Behind. Team must be losing at any stage during the match but subsequently go on to win the match in 90 minutes.
8.15.14. Teams to score > 1 goal. The "Both Teams" outcome wins if both teams to score two or more goals in the full time of the match. The “Exactly one team” outcome wins if one of the teams to score two or more goals, and opposition not to score a goal. The outcome "Both teams not to score 2 or more goals" is won in case of 0-0, 1-0, 0-1 and 1-1 correct scores.
8.15.15. Match result. Bet on the match result (usually in playoff). The team to win the full time, to win in the extra time or in the shootout.
8.15.16. Missed penalties total. Bet on the number of missed penalties in the match. If a penalty was not settled - the number of missed penalties is equal to zero.
8.15.17. First half result. Bet on the first half result. The first team to win, draw, or the second team to win.
8.15.18. Hat trick/double. The bet on a player to score exactly three/two goals. Own goals do not consider.
8.15.19. First goal minute. Bet on the time when the first goal was scored in the match: earlier then specified minute, later then specified minute, no goals. The seconds are not taken into account. The bets are settled on the official match protocol. For example, the bet placed on Total minute of the first goal under 30.5. If the goal scored on 30:01 (considered 31 minute), the bet will be settled as lost, the bet over 30.5 will be settled as won.
8.15.20. Injury Time Total. Bets on the amount of injury time are settled on the time indicated by the officials, rather than the actual time played:
The reserve referee caring the board in hands was shown during the TV broadcast;
The added by referee time was graphically indicated near regular match time information during the TV broadcast. Usually this information presents in the +m format (+1, +2 etc.);
The half is over, and the time that indicates by information stop-watch is less than 45:59; In this case, time of the added minutes is accepted equal to zero;
In other cases the bets is subject to void as there is no possibility precisely and operatively find out the official result for settlement.
8.15.21. Match intervals betting.
8.15.21.1. For the bets following match intervals are offered: from 1st to 15th minute (1-15), from 16th to 30th minute (16-30), from 31 to HT (31-45+), from the 46th to the 60th minute (46-60), from 61 to 75th minute (61-75), from 76 to FT (Full Time) (76-90+).
8.15.21.2. For the match intervals following bets are accepted: bets on the interval result, bets on the interval double chance, bets on the interval total, bets on the interval handicaps, bets on the interval team total.
8.15.21.3. These bets are being settled on the interval result. All the scored by teams goals are summed for the time interval. Seconds in the specified minutes are not considered.
For example, goal scored at 30:01 is considered as a goal scored on the 31st minute. For example, the bet placed on the first team win from 31st minute to halftime. A goal was scored on the 37th minute during the match; there were no more goals until the halftime. In that case, it considered that 31 minute - halftime interval score is equal to 1-0. The bet on the first team to win during the interval will be won.
8.15.22. Winning Margin by n Goals. The bet wins if a team wins exactly by n goals.
8.15.23. Team to score two goals in a row. The bet wins if a team to score two goals in a row in the full time.
8.15.24. Total Goal Minutes. Predict the aggregate time of all goals scored in the match. The bets are settled on the official match protocol.
8.15.25. "Home-Away" market. The victory of a home team or away team is determined by goal (points) difference scored correspondingly by home and away teams with handicap included.
8.15.26. "Head-to-head" on the results of a league. To win this bet it is necessary to predict which team has the best final position in a tournament table of the league. If number of points is equal, the bets will be void.
8.15.27. Bet "Method of First Goal": The options are the following: header, kick, own goal, penalty kick. Outcome "kick" includes goals scored as free kick, from game and with any other part of the body not including the head. No goals is subject to void
8.16 Bets on ice hockey.
8.16.1. All bets on ice hockey based on regulation time only (3 periods 20 minutes each) unless otherwise stated.
8.16.2. Bets on penalty time are settled based on penalty minutes (not number of penalties). 2-minutes penalties are taken into account only.
8.16.3. Goalscorer total based on the number of pucks scored by the player. The player must take part in the game for more than 1 second for bets to stand.
8.16.4. Match intervals betting.
8.16.4.1. For the bets following match intervals are offered: from 1 minute to 10 minute (1-10), from 11 minute to 20 minute (11-20), from 21 minute to 30 minute (21-30), from 31 minute to 40 minute (31-40), from 41 minute to 50 minute (41-50), from 51 minute to 60 (51-60).
8.16.4.2. For the match intervals following bets are accepted: bets on the interval result, bets on the interval total, bets on the interval handicaps.
8.16.4.3. These bets are being settled on the interval result. All the scored by teams goals are summed for a the time interval. Seconds in the specified minutes are not considered. For example, goal scored on 10:00 considered as goal of interval from 1 to 10 minute. Goal scored on 10:01 considered as goal of interval from 11 to 20 minute.
8.16.5. Match correct score. Correct Score bets are the bets on the determination of the correct match score when the full time ends. Any other outcome means any score excepting: 0-0, 0-1, 0-2, 0-3, 0-4, 0-5, 1-0, 1-1, 1-2, 1-3, 1-4, 1-5, 2-0, 2-1, 2-2, 2-3, 2-4, 2-5, 2-6, 3-0, 3-1, 3-2, 3-3, 3-4, 3-5, 4-0, 4-1, 4-2, 4-3, 4-4, 5-0, 5-1, 5-2, 5-3.
8.17 Bets on the futsal, handball, rugby, water polo, bandy, beach football, darts, field hockey, floorball.
8.17.1. All match markets will be settled on the score at the end of regulation time unless otherwise stated.
8.18 Bets on "What? Where? When?" TV game.
8.18.1. "Individual total of the player". It is necessary to predict an individual total of a player according to the points number won.
A point is given to a player who answered a question correctly (whose answer is accepted by a compere). Correctness of an answer is determined by a compere. When the sectors "Blitz" and "Superblitz" are played, a point is given to a player, who answered correctly the last (third) question.In case when a "crucial round" takes place, all points of the players are saved; a player who answers a question of a "crucial round" correctly, has an additional one point.If a team member did not take part in the game, the bets will be void.
8.18.2. In case when a "crucial round" takes place, the game score becomes 0-0, the win in "crucial round" is awarded with 6 points. All makers are settled based on "Deciding round" result. For example, at the score 5-4 the experts take a "crucial round" and lose. The final score in such situation is 0:6. All bets will be settled based on this score.
8.18.3. Round result bets accepted. If the round appears to be "crucial round" the bets stand.

9.1 The Competition
9.1.1 The Palmsbet EASY 12 Jackpot are offered by https://palmsbet.com/. Entrants are required to submit their predictions of the result of 12 pre-selected football matches at https://palmsbet.com/jackpot/(the “Competition Entry Page”) before the first scheduled match of each competition kicks off (the “Competition Closing Time”). To win a share of the jackpot, participants must correctly predict the final result of all Matches.
9.1.2 Matches will be settled on the official result after 90 minutes of play, including any ‘injury time'. Extra time and penalty shoot-outs shall not be included.
9.2 Participants
9. 2.1 These Competitions are open to persons aged 18 years or over, resident in Kenya. Proof of age and identity may be required.
9.2.2 Employees of Palmsbet, their relatives, agents or agents' relatives are not eligible to win prizes.
9.2.3 This Competition is not open to players who: have self-excluded from any Palmsbet and Gaming product; are based in countries from which Palmsbet does not accept bets; or have had an account suspended or closed by Palmsbet for any reason.
9.2.4 In order to enter the Competition players are required to register at https://palmsbet.com/ and have at least KES 95 credited on their account. Only one account is allowed per person. Multiple accounts will be closed. Players are required to register in their own name. If Palmsbet has reasonable grounds to believe that multiple accounts have been opened by or are under the control of the same person, all such accounts shall be closed and all entries by such player and/or accounts will be disqualified from participating in the Competitions or receiving any prizes.
9.2.5 Players will be deemed to have accepted these terms and conditions and agreed to be bound by them when entering this Competition.
9.2.6 Palmsbet will use each winner’s and each entrant’s personal details for the purpose of administering the Competitions. By entering the Competitions, players agree that Palmsbet and its business partners may use the details provided by the player to contact them about its products and services. Players can change their marketing preferences by contacting Palmsbet through the "Contact us" link at https://palmsbet.com/ Players can also click on the "unsubscribe" link in direct marketing emails from us.
9.3 How to enter
9.3.1 To take part in the Competitions, participants must select a result (Home Win, Draw, or Away Win) for each one of the 12 Matches featured on the Palmsbet EASY 12 Jackpot Competition Entry Page. Matches may be played either over the weekend or during midweek. The fixed stake for one prediction per match (one line bet) is KES 95. It is possible to enter more than one prediction per match. This will increase the cost of the entry by KES 95 for every additional line. However, additional selections made on more than one match will cause the stake to increase depending on the combinations selected.
9.3.2 By choosing the “Lucky Dip” option, a random selection of one prediction per match will be automatically selected with a fixed stake of KES 95. Further predictions may be added to the random selection. This will increase the cost of the entry by KES 95 for every additional line. However, additional selections made on more than one match will cause the stake to increase depending on the combinations selected.
9.3.3 To be valid, bets must be placed before the Competition Closing Time, i.e. the time the first scheduled Match of each competition kicks-off. The countdown to the Competition Closing Time is clearly shown on the Competition Entry Page. Any bets inadvertently accepted after this time will be refunded.
9.3.4 To be valid, bets must be placed ONLY on the Competition Entry Page.
9.3.5 Once submitted, entries cannot be cancelled, amended or refunded. Participants are responsible for ensuring that their entry is submitted correctly.
9.4 Prizes
9.4.1 By correctly selecting all 12 match results, participants win the Palmsbet EASY 12 Jackpot; by correctly selecting 11 match results, participants win the 1st consolation prize (in the amount of KES 150,000); by correctly selecting 10 match results, participants win the 2nd consolation prize (in the amount of KES 50,000). Should more than one participant be entitled to the same prize, this will be equally divided among all winners of the same prize pool.
9.4.2 If one match are postponed, abandoned or not happened at the specified time and was brought forward for more than 48 hours, secondary prizes are awarded for tickets with 11 correct selections and 10 correct selections. 1st consolation prize will be split among players with 11 correct predictions and 2nd consolation prize will be split among players with 10 correct selections and Palmsbet will multiply the amount x3.
9.4.3 If two or more matches are postponed, abandoned or not happened at the specified time and was brought forward for more than 48 hours, all Jackpot prize pools will be cancelled and all bets for current Jackpot will be returned.
9.4.4 The winner of the Jackpot cannot also claim the 1st and 2nd consolation prizes. In the same way, the 1st consolation prize winner is not entitled to the 2nd consolation prize.
9.4.5 All prizes are subject to the pool liquidity.
9.4.6 Unless otherwise indicated, if a prize pool is not won, the prize money will be transferred, i.e. rolled over, to the corresponding prize pool of the next competition.
9.4.7 If for any reason the amount of one or more prize pools cannot be determined, the stakes of the pool(s) concerned will be refunded. If the prize pool(s) concerned include moneys from previous week rollovers, unless otherwise indicated, these will be transferred to the corresponding prize pool of the next competition.
9.4.8 If one or more fixtures are cancelled before the kick-off of the first scheduled match of the week, only monies allocated for that week's pool will be valid. Any/all rollover funds from previous Jackpot weeks will be carried forward to the next available week where all fixtures take place. If a match is abandoned or postponed but is then rescheduled to take place no later than the kick-off time of the last match of the week, then provided the postponed match is played to completion at the rearranged time, all selections will stand.
9.4.9 At its sole discretion Palmsbet may guarantee a minimum single or total pool amount.
9.4.10 In the event of an error that results in the acceptance of an incorrectly staked or otherwise incorrect or unpaid entry, Palmsbet reserves the right to make the required manual adjustments to the pool before calculating the prize shares.
9.4.11 After the last of the 12 Matches has been completed, Palmsbet will check and validate any winning entries and calculate the respective prize share for each winner.
9.4.12 Match results and prizes will be displayed in the Jackpot History section on https://palmsbet.com/ by noon on Monday or on Tuesday, depending on whether the last match was played on Sunday or Monday.
9.4.13 Palmsbet reserves the right to request winners to provide a valid proof of identity or address before any payment is made.
9.4.14 Prizes will be paid into the winners’ Palmsbet account, the winner will then be able to withdraw the money.
9.5 Promoter
9.5.1 The Competitions are offered by Palmsbet
9.5.2 Palmsbet reserves the right to amend the terms and conditions of this Competition at any time, for any reason and without notice.
9.5.3 Palmsbet General Terms and Conditions apply.
9.5.4 Palmsbet decision is final and legally binding on all entrants in relation to all aspects of the Competition including (without limitation) allocation of the prizes and no correspondence will be entered into.

10.1 APPLICABILITY OF THESE RULES The following rules (the “Casino Rules”) govern the end user's use of all the Operator’s interactive games betting products and services offered via the "CASINO" tab of Palms.bet. They form part of the Operator's General Terms & Conditions, which apply to all the Games and which the customer must accept upon registering for any of the Games. In the case of any inconsistency between the General Terms and Conditions and any of these Casino Rules, the General Terms and Conditions shall prevail.
All bets on the Games (“Games Bets”) accepted by the Operator are subject to these Casino Rules. Throughout the Casino Rules, references to "we", "our", or "us" refer to the Operator and references to “the customer”, “you” or “your” refer to the end user.
10.2 GENERAL GAMES RULES These General Games Rules are supplemented by (and are deemed to include) rules relating to each specific game (“Individual Game Betting Rules”). Where there is any inconsistency between these General Games Rules and Individual Game Betting Rules, the latter will apply.
10.1 Interpretation of rules If there is any dispute over the interpretation of the Casino Rules, the Operator's interpretation shall prevail.
10.2 Betting method The Operator will only accept Games Bets that are made online. Any other betting method (eg telephone betting) will not be accepted.
10.3 Valid games bets A Games Bet is deemed accepted only when the Operator has allocated an identification number (a “Bet ID”) to it.
10.4 Random number generator To ensure that the Games are completely fair, all results are produced by a random number generator (“RNG”). The methodology of the Operator’s RNG has been evaluated and certified by an independent third party testing company.
10.5 Playing for real To play the Games for real money, you must login to your account using your username and password, as required by the General Terms and Conditions.
10.6 Playing for fun To play the Games for fun, select the Play for Fun option. You will then be able to play with virtual money. All winnings or losses will also be virtual.
10.7 Void bets
In the unlikely event of a Games Bet being declared void, your original stake will be returned. MALFUNCTION VOIDS ALL PAYS AND PLAY. Any technical malfunction of any sort, including but not exclusively software, hardware or connection malfunction, will result in all affected Games Bets being declared void, irrespective of any indicative result. We further reserve the right to declare a Games Bet to be void if; only partial or incorrect bet details are available; we have any suspicion that the customer is participating in fraud, collusion, money laundering or other illegal activities; we believe the customer to be under the age of 18 or below the legal age required for gambling in his or her jurisdiction; acceptance of the bet would exceed set game limits; the stake amount is not available in the customer’s account; an error (human or otherwise) or system failure results in incorrect odds being used; technical faults such as communication failures, defects, interruptions, delays, viruses, denial of service attacks, or data corruption occur; or if a technical defect produces excessive or irregular winnings. Should a bet be settled incorrectly due to error (human or otherwise) or system failure, the settlement will be deemed as invalid and will be reversed. Should the customer have insufficient funds in their account to allow this, the customer will be required to return the necessary amount to the Operator.
10.8 Games use The Games are to be used solely for personal entertainment. Any other use of the Games or any related elements (eg graphics, text, etc), including but not exclusively any business or professional use, is strictly prohibited and is a direct infringement of the proprietary and other rights of the Operator, who may take any legal action to enforce such rights.
10.9 Complaints If you have a complaint regarding the outcome of a bet on any Game, contact the Customer Service team within 72 hours via the email address support@palms.bet setting out your complaint in full, including detailed timings. The Operator will investigate the complaint using data from its own systems. You hereby agree that the ultimate complaint decision rests with the Operator acting reasonably in the light of all the available evidence, and is final.
10.10 Liability You hereby agree that you shall have no cause of action and you hereby waive any rights or claims against the software developer of the Games for any matter, cause or thing involving your participation in the Games or otherwise. You hereby agree that you shall have no cause of action and you hereby waive any rights or claims against the Operator in respect of the use, misuse or abuse by you or by any third party of your account, or in respect of the conduct of other customers, or in respect of any technical faults or defects, including but not exclusively those set out in section 12 (VOID BETS). Whilst the Operator will take reasonable steps to co-operate with a customer who wishes to self-exclude, the customer hereby agrees that the Operator will not be liable if a self-excluded customer gambles with another operator, or if the self-excluded customer continues to gamble with the Operator using accounts with different or rearranged registration details, or if the customer otherwise tries to evade the effect of the self-exclusion.
10.11 Changes to these rules The Operator reserves the right to change any of these Games and Casino Betting Rules (including any Specific Game Betting Rules) at any time in accordance with the General Terms & Conditions.