FAQ

GENERAL QUESTIONS

Visit the Palmsbet Kenya website and click on “Register" in the top right hand corner, fill in the registration form and submit it by clicking on “Registration”. N.B: Your personal details need to be correct.

Unfortunately not; the username that you have chosen during the registration process cannot be changed once you have created your Palmsbet Kenya account.

To retrieve your password, please click on "RECOVER PASSWORD" on the home page, next to the login area. If you have forgotten your username, please contact our Customer Services via mail: support@palms.bet

Login into your account, go to dropdown men, click on the “Change Password” and follow the steps.

Please contact our Customer Services to rectify any errors.

No. Multiple accounts are not allowed.

It is strictly forbidden for persons under the age of 18 to open an account and use our services.

At the bottom of the website (footer) you will find our provisions.

The maximum payout is Ksh 5,000,000 on any given ticket.

The maximum number of events you can add to your bet slip is 100.

All withdrawals from betting accounts will be subject to audit before being processed. Please allow up to 24 hrs for winnings to be credited.




Click here for a comprehensive explanation. You can place different kinds of bets: singles, multiples and system (combined) bets. Multiple bets may be placed by combining different sports: football, tennis, Formula 1, etc.

The minimum stake is Ksh 50 per bet. Maximum stake is Ksh 500,000.

Go to your account and click on "Bet History". You will find a list of all bets you have placed and you can filter them by time and by status.

No. A confirmed bet cannot be cancelled for any reason.

"Void Bet" means the bet is nil or invalid. This occurs when an event is postponed, or when it has started but not finished within the period specified in our policy. If a game has been cancelled or postponed there is always a 48-hour wait until the match will be set as void. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out.

When betting with a traditional handicap, points or goals are subtracted from the favourite team. If you bet on the stronger team, it will need to perform better than the handicap for you to win your bet (the handicap will be preceded by the sign “-“). The handicap will be subtracted from the final score. Please note that the betting options are 1, X and 2, and that the standard 90 minutes play has to be completed.
Example: Everton – Liverpool (-1), with Liverpool as favourite team, handicap “-1”. The betting options are 1=you bet on Everton; x=you bet on a draw; 2=you bet on Liverpool.
1: Wins if the match is a draw or Everton wins (Everton – Liverpool: 1-0 or 1-1)
X: Wins if Everton loses with a score difference of 1 goal (Everton – Liverpool: 0-1 or 1-2)
2: Wins if Liverpool wins with a score difference of at least 2 goals (Everton – Liverpool: 0-2, or 1-3)

After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets.